We want you to be happy with your purchase from Canyon Hobbies, therefore you may return new unused merchandise within 30 days of purchase.*
- Refunds issued as a store credit will not incur restocking fees.
- Refunds issued back to the original form of payment may be subject to a 15% restocking fee. In most cases the restocking fee will be waived if the product packaging is in new condition and the product can be resold without any reconditioning or package maintenance.
- Refunds are for the cost of product only. Shipping and handling fees are non-refundable.
*Returned items must include original contents and packaging.
*Returns that do not meet the above conditions will not be accepted.
*Canyon Hobbies does not accept or re-sell any used products.
Items ineligible for return:
- Any item that has been used
- Kits with a broken protective seal
- Special Orders
- Electronics- This includes any stand alone or installed electronics. If you feel that the electronics you've purchased are defective, please refer to the manufacturers warranty coverage.
Defective Merchandise/Warranty Information:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. We can provide you with contact information. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account at www.canyonhobbies.com or we are happy to email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to the product manual for more information.
How to return a product:
Canyon Hobbies retains exclusive and sole discretion as to whether an item may be returned. An RMA must be obtained prior to returning any product.
- Contact Canyon Hobbies by email, phone, or live chat. firstname.lastname@example.org 1-866-787-5487
- Once your return has been approved you will be given a unique RMA number that applies only to the specific return discussed.
- Print out the RMA Request Form (pdf). You can print one from here or we can email one to you upon request.
- Prepare your return package
- Enclose the completed RMA form.
- Enclose the original packing slip. You can reprint it from your account at www.canyonhobbies.com if needed.
- Enclose the item(s) with original product packaging.
- Items must ship in a packing box. Do not attach labels to original product packaging as this will change the condition of the item.
- Write the RMA # on the outside of the box/envelope.
- Send the return to the following address:
Canyon Hobbies Returns Dept
RMA # _________
9623 South 500 West
Sandy UT 84070
- You will receive an email once the items are received and the return has been processed.
- If you elected to receive Store Credit for your refund you will receive an email with the coupon or voucher code that you can use on a new online order.
- If you elected a refund back to your original form of payment please allow 5-7 days for it to show on your credit card or bank statement. PayPal refunds should appear on your PayPal account within 1 business day.
- If you do not indicate which method of refund you prefer then it will be issued as store credit.
Please allow for reasonable shipping time, as well as 3-5 days for our return processing time. Returns without a valid RMA number will not be accepted.
If delivery is refused or returned as undeliverable then the buyer is responsible for the return shipping costs as well as the standard return fees as shown above.
Please do not open a PayPal or Credit Card dispute against the order as that will significantly slow down any possible resolutions for the situation.
Receiving Damaged Shipments or Incorrect Items:
If your package was damaged in transit, please take photos immediately and contact an Canyon Hobbies representative. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions.